be trusted and authenticated 

Consumers are receiving more illegal robocalls than ever before which makes reaching your customers in the United States more complicated. However, there’s a way for your legitimate business calls coming from non-U.S. voice service providers to get through. That’s because the FCC STIR/SHAKEN mandate provides a way for communication service providers to participate in the SHAKEN framework in the United States. Meanwhile, International SHAKEN effectively paves the way for legitimate business calls coming from non-U.S. communications service providers to be verified and get connected. International and national SHAKEN deploys are helping restore consumer confidence in telephone calls again, whether they originate and terminate within the same country, or originate in one country and terminate in another.

how can iconectiv help your calls get properly authenticated?

As a trusted partner of the communications industry and the Secure Telephone Identity Policy Administrator (STI-PA) for the world’s first implementation of a national call authentication system that fights against spam calling, iconectiv offers a simple, seamless and secure solution that recognizes legitimate international calls and callers within the U.S. SHAKEN ecosystem.

With iconectiv TruReach Certify, national and international SHAKEN deployments can help legitimate business to continue to meaningfully engage with customers in the ways their customers want. Whether you need to deploy a nationwide framework or simply guarantee all calls terminating in jurisdictions that have implemented SHAKEN, such as the U.S., are verified upon arrival, TruReach Certify can ensure your caller ID verification solution meets industry standards, works between service providers and is accepted across borders.

paving the way for legitimate calls to get connected

Because Americans were receiving huge numbers of unwanted calls — more than 71.5M spam calls were reported in 2021 — the United States passed the TRACED (Telephone Robocall Abuse Criminal Enforcement and Deterrence) Act, which gave the FCC new tools to fight unwanted, and often illegal, robocalls. The FCC mandated STIR/SHAKEN be implemented to protect consumers from ever receiving them. International SHAKEN provides a way for offshore contact centers with important information for customers and branch offices located outside of the U.S. to help ensure their telephone calls receive the correct level of attestation, so they can be verified. This allows legitimate companies to continue doing business with the U.S. simply by following the process laid out in the framework.

The iconectiv Trusted Communications platform provides a standards-based approach to help you ensure that non-spam calls from abroad are successfully terminated in the U.S. For example, our Trusted Communications and TruReach Certify platforms assist with ongoing spoofing and robocall mitigation efforts across the industry. In addition, we can help you learn and adopt strategies to ensure that each of your legitimate overseas calls are authenticated end-to-end seamlessly. Whether you are a service provider, call center, messaging company or multi-national enterprise, you can count on us to help you get verified so you keep business flowing across borders and around the globe.