average of a 47% increase in answer rates when a call is identified
TruReach® Intel
Voice, text, messaging and chatbots connect billions of people and devices daily and are essential channels for businesses to communicate with their customers. The rise of spam and scam activities, however, continues to erode consumer trust, hindering effective outreach and e-commerce. Communications service providers (CSPs) are often held accountable for these disruptions, even though they are not responsible for those who are misusing and abusing communications networks.
TruReach Intel restores trust in established and emerging communications. It gives legitimate brands and the CSPs that support them a streamlined, straightforward way to register business phone numbers, SMS short codes and RCS chatbots. This strengthens trust in voice, text and chatbot interactions while improving back-end processes. Businesses simply register once in a single, centralized registry that all CSPs can access for verified digital identity information, eliminating the need for businesses to work directly with each one.
eliminating customer challenges with TruReach Intel
increased robocalls and robotexts
Over 50 billion illegal robocalls are placed annually on a global basis. CSPs must keep consumers and businesses connected while protecting their customers from scammers and spammers, restoring trust in phone calls.
not knowing if the caller ID is correct
Over 80% of unidentified numbers are unanswered for fear that it is a fake or scam call. The TruReach Intel helps legitimate businesses maximize the reach and response of their omni-channel engagement initiatives.
multiple solutions in the marketplace
There is no single solution that works seamlessly across all CSPs. Each of the major CSPs have solutions that only work within their network or require subscribers to download a software application.
how TruReach Intel can help
- overview
- simplified phone number verification
- built by an experienced industry leader
- keeping mobile channels open for business
TruReach Intel is a one-stop shop for businesses to verify and register their telephone numbers across multiple communication types.
- Provides an easy online business registration and verification process
- Integrates simply with existing tools and processes
- A single platform that supports business verification for use in your voice, text, messaging and chatbot outreach across all CSPs
- Robust reporting gives a range of metrics, insights and information to gauge efficacy and efficiency of messaging campaigns
Recognized by multiple industry associations as an authoritative thought leader, contributing to industry standards and providing verification services, iconectiv is:
- A well-known provider of neutral third-party verification by major associations
- The Secure Telephone Identity Policy Administrator (STI-PA) for the first nationwide spoofing and robocall mitigation implementation
- A sought-after expert on robocalling and spoofing by international regulatory bodies
- A key contributor to RCS standards development with both GSMA and Mobile Ecosystem Forum (MEF)
TruReach Intel gives consumers an easy way to identify legitimate businesses, making them more likely to engage with them on mobile channels.
- Helps present a visual indicator on the screen or handset, so consumers can be confident that they are engaging with verified businesses
- Helps keep mobile channels open for business by building trust into every customer interaction
- Able to display verified brand logos and service marks, so consumers can easily identify reputable businesses
- Digital signature capabilities ensure consumers can trust that callers and messengers truly are who they say they are
- overview
- simplified phone number verification
- built by an experienced industry leader
- keeping mobile channels open for business
how TruReach Intel helps business throughout the ecosystem
communications service providers
TruReach Intel helps CSPs verify legitimate calls, messages and chatbots from businesses to consumers (B2C) and prevents legitimate B2C call centers from being labeled as spam. This, along with an enhanced caller ID, helps restore consumer confidence in B2C communications, while also maintaining the integrity and performance of communications networks.
aggregators and messaging providers
TruReach Intel helps aggregators and messaging providers keep texting and messaging channels open for business. Ensuring trust in these communications networks is vital to businesses as 92% of consumers say a positive customer service experience makes them more likely to make another purchase.
enterprises and contact centers
TruReach Intel helps significantly boost consumer answer and response rates by giving consumers a visual cue and further details on screen to recognize communications from legitimate businesses. Better answer and response rates mean happier business customers and lower OpEx costs through improved efficiencies.
More trusted communications
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