over 2B numbers successfully ported across 5 continents
TruNumber® Portability Clearinghouse
Number portability is a winning proposition for all key stakeholders. It gives consumers the freedom to choose — and switch — communications service providers (CSPs) at will, while maintaining their phone number. It empowers regulators to allocate limited numbering resources with greater precision, which levels the competitive playing field, encourages expansion and drives innovation. It helps all CSPs – wireless, wireline, VoIP and cable – acquire new customers and generate higher Average Revenue Per User (ARPU) by offering new services.
Best practices call for a centralized, shared number portability clearinghouse platform featuring the combination of centralizing port order request handling and a single national reference database for all ported numbers, which enables direct routing. The TruNumber Portability Clearinghouse is that solution. It allows each CSPs to communicate through one single interface, ensuring a hassle-free transition for consumers while enabling government regulatory authorities to implement, manage and enforce number portability mandates effectively.
for countries without centralized number portability
regulatory compliance challenges
Many countries have laws and procedures that regulate how CSPs handle requests when subscribers want to switch their CSP and keep their phone number. Regulatory and CSPs legal teams face difficulties ensuring compliance with local regulations due to the inconsistent and decentralized nature of a bilateral number porting process, which is why countries around the globe turn to a centralized system for their number portability needs.
complexity, confusion in porting processes
Managing the complexity of forging bilateral agreements with multiple CSPs often results in delays, errors and miscommunications during the porting process as well as increased operational costs, which are passed onto the subscribers. TruNumber Portability Clearinghouse is a centralized system that simplifies the process while minimizing communications fraud and security concerns for CSPs, regulators and consumers.
exploitation of digital identity
The phone number has become a key component of a person’s digital identity and fraudsters exploit this through various schemes to take control of a victim’s phone number to access their accounts. A centralized system provides banks and other companies plagued by communications fraud a tool to detect potential risky, suspicious transactions by knowing if a phone number was recently ported.
for countries without any number portability
inability to retain phone numbers when switching
Citizens face the inconvenience and frustration of losing their phone number when they switch CSPs, which discourages them from exploring better deals. This lack of choice hurts market competition, resulting in fewer incentives for CSPs to improve their offerings or to lower prices. A centralized system solves these issues.
limited market competition
Number portability encourages competition among CSPs as the ones that offer more innovative services and better packages will grow their subscriber base, spurring others to keep pace. Simplifying the number porting process fuels competition, ultimately leading to better choices for consumers.
operational and administrative challenges
In order for a number portability system to be beneficial to both consumers and the industry, operational guidelines and regulations need to be in place to govern the process. iconectiv has implemented a centralized number portability system in dozens of countries and uses a best practice guide to ensure success.
how TruNumber Portability Clearinghouse can help
- overview
- streamlined processes
- regulatory compliance
- cost-efficiency
- improved customer experience
- a tool for fighting fraud
TruNumber Portability Clearinghouse simplifies the number portability process by centralizing and standardizing procedures, which reduces the time and effort required for porting and minimizes errors. A centralized system:
- Ensures a hassle-free porting experience for subscribers
- Streamlines the order and activation process, enabling a faster, error-free transition with minimal delays
- Easily integrates within a CSP’s environment for seamless interoperability and compatibility
- Promotes a consistent approach to number portability, benefiting both subscribers and providers
Regulations governing numbering portability are essential to ensure that all CSPs follow a consistent approach that minimizes fraud, promotes competition and protects consumers. A centralized system, designed and built with input from a wide range of experts, offers regulatory agencies real-time monitoring of CSPs to oversee compliance with established regulations.
- Monitor number portability mandates more effectively
- Streamline regulatory compliance efforts through the implementation of standardized and efficient number portability procedures
- Track port request statistics, routing data and history via a transparent view of the porting lifecycle
By centralizing the porting process, the platform lowers operational costs for CSPs by reducing the need for bilateral coordination. These savings can be passed on to subscribers either through monthly bills or the monies can be reinvested in infrastructure modernization efforts, security protocols or new technology rollouts.
- Reduce porting times by simplifying and automating all number portability-related processes
- Fewer call routing and billing errors
- Easily onboard large corporate customers that have bulk port requests
By adopting TruNumber Portability Clearinghouse, regulators will improve the lives of their citizens by enabling faster and more reliable number porting and allowing subscribers to easily switch providers without hassle and delays.
- Increases flexibility, which allows subscribers to make decisions based on service quality and value rather than feeling trapped with their current CSP
- Drives consumer choice by enabling a competitive market, compelling CSPs to offer better pricing and rollout new services
- Empowers subscribers and frees them from the inconvenience of getting a new phone number and the burden of changing their contact information when switching CSPs
- Fosters faster innovation from the CSP community as they look to differentiate their business to keep and acquire new subscribers
Phone numbers are an integral part of a consumer’s digital identity and maintaining their integrity is vital and overlooked component of improving resilience to a wide range of cyber-enabled crimes. Once criminals gain access to a phone number and port it to a new CSP, they can quickly act to defraud consumers and businesses. A centralized number portability system closes these security gaps.
- Reduce communications-related fraud, which is a risk to a nation’s economy and needs to be a priority
- Minimize the risk of account take over and identity fraud for enterprises, including banks, insurers and medical professionals, by ensuring they have access to real-time porting information
- Lower fraudulent claims by adding the ability to detect potential risky, fraudulent transactions by knowing if a phone number was recently ported
- overview
- streamlined processes
- regulatory compliance
- cost-efficiency
- improved customer experience
- a tool for fighting fraud
We appreciate the opportunity to serve the VNTA and the residents of Vietnam, and are working diligently with our partner, iconectiv, the market leader in number portability, to ensure the speedy and seamless, phased rollout in Vietnam.
empowering your business
trusted communictions
Trusted communications is predicated on pushing digital transformation to the next level, delivering secure conversational commerce experiences that connect businesses and consumers and ensuring privacy, scalability and agility across the entire digital value chain.
Portability best practices
Whitepaper
