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gateway to switching efficiency, customer satisfaction
As a Managed Access Provider, iconectiv provides the critical link between the internal operations of Broadband Communications Providers (BCPs) and the TOTSCo One Touch Switch Hub. Our Managed Access Gateway (MAG) platform simplifies and expedites the entire switching process by providing real-time coordination between the gaining and losing broadband service providers. It empowers them to smoothly complete customer switches, at lower cost and with fewer errors via a simple, seamless and secure web-based GUI portal or API that:
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coordinates back-office systems
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automates switching transactions
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supports multi-tenant participation
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complies with Ofcom switching regulations
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provides range of reports
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meets regulatory and TOTSCo SLA requirements
benefits of choosing iconectiv as a Managed Access Provider:
- Generate revenue faster by switching new customers in less time with fewer errors
- Reduce Capex and Opex through an automated switching process
- Minimize deployment delays by avoiding in-house custom-built tools
- Continuously monitor your switching process and spot abnormalities early
- Respond to switching requests within Ofcom/TOTSCo time frames, avoiding possible penalties
- Utilize standardized protocols to interface with a retail BCP's back-end systems
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delivering quick, easy, reliable switching in the UK
The One Touch Switch (OTS) process was established by Ofcom to drive choice, convenience and innovation by simplifying the process for switching residential fixed voice and broadband services. The One-Touch Switching Company LTD (TOTSCo) is responsible for delivering the messaging platform that enables OTS and developing industry rules around this.
integration and automation simplified
As a world leader in developing, deploying, implementing and managing switching and porting software platforms and registries, iconectiv manages billions of transactions for governments, regulators and telcos around the world. Count on the iconectiv team of highly experienced and responsive experts to help you develop a cost-effective switching solution for your customers.