keep track of the millions of telephone numbers ported each year
TruNumber® Finder
iconectiv TruNumber Finder helps customer service representatives, number code administrators and network operators make informed, data-driven decisions, in real time so they can work more efficiently and effectively. By combining the authoritative numbering data from the U.S. Number Portability Administration Center (NPAC) and the TruOps® Telecom Routing Administration (TRA) routing guide, number management is simplified, customer acquisition confirmations are streamlined and customer service is enhanced.
TruNumber Finder aggregates data to provide teams with a full, fast and accurate view of key phone number attributes, including line type, line information and line location. This numbering intelligence allows them to more easily trouble-shoot call-completion and number porting issues.
eliminating customer challenges with TruNumber Finder
complexity in number portability
Customer service and network operation teams struggle with the complexity of tracking and managing ported numbers, leading to delays and errors in service provisioning. TruNumber Finder is a web-based, cost-effective platform that allows customer queries to be answered confidently, accurately and quickly.
tackling customer dissatisfaction
Slow resolution of call completion issues and number porting problems can lead to customer dissatisfaction and increased churn rates. These challenges can be minimized by providing customer service representatives with instant access to accurate information that validates whether a person is a current customer, the company offers coverage in a specific area and the phone number was ported correctly.
inconsistent data across systems
Customer service, network operations and numbering administration teams often face issues with accessing accurate and real-time data. This leads to inefficiencies in troubleshooting and number management. TruNumber Finder aggregates number portability and routing data directly from the nation’s authoritative sources in real-time.
how TruNumber Finder can help
Provides real-time, accurate data directly from the NPAC and the TRA LERG Routing Guide, helping CSPs make informed decisions quickly.
- Provides the most reliable view of a phone number or number block to manage disputes and accelerate resolutions
- Streamlines and simplifies network maintenance, network grooming and routing analysis by providing on demand real-time numbering information
- Allows for instant validation and access to critical attributes of phone numbers – from a single line up to 10,000 block lookup
Enhances efficiency by offering a single, web-based platform for querying phone numbers, porting history and routing information to reduce the time and effort needed to manage numbers.
- Provides a common way and view to access information, enabling the right team to take action
- Serves as a centralized hub for numbering assignment information, including ownership details, historic porting data and routing information to aid in accurate validation
- Improves employee efficiency as it eliminates the need to manually search disparate sources to find data
Helps CSPs quickly resolve customer issues related to call completion and number porting, leading to higher customer satisfaction and retention.
- Complete post-port validation ensures the number was ported correctly
- Enhances customer service by providing a full, fast and accurate view of the information needed to instantly troubleshoot customer-related issues
- Rapidly diagnose issues allowing for efficient onboarding of new customers
- overview
- real-time access to authoritative data
- streamlined operations
- improved customer service
featured customers
The speed, convenience and reliability of TruNumber Finder helps customer service representatives and number pooling administrators protect their customers, their brand and their revenue.
empowering your business
trusted communications
Trusted communications is predicated on pushing digital transformation to the next level, delivering secure conversational commerce experiences that connect businesses and consumers and ensuring privacy, scalability and agility across the entire digital value chain.
