600K Ways Telcos Can Maximize Efficiency, Competitiveness, Customer Satisfaction Daily

600K Ways Telcos Can Maximize Efficiency, Competitiveness, Customer Satisfaction Daily

•   What’s the News: Communications Service Providers (CSPs) and Providers of Telecom Related Services (PTRS) can now drive additional simplicity and cost efficiencies by extending phone number porting intelligence across their entire organization. 
•    Why it Matters: Porting data enables finance, customer service and other departments to optimize routing, rating, roaming, invoicing, network maintenance and regulatory compliance.
•    Who’s it for: U.S. and Canadian CSPs and PTRS, such as MVNOs, MVNEs, service bureaus, cable companies and VoIP providers.

BRIDGEWATER, N.J. – September 10, 2024 – Approximately 600,000 telephone numbers are ported every day in the U.S. Those changes directly affect virtually every aspect of a CSP and Providers of Telecom Related Services (PTRS) operations—including routing, rating, roaming, invoicing, network maintenance and regulatory reporting. Porting also directly affects customer satisfaction and brand loyalty because consumers and businesses expect every call and message to be routed correctly. 

While CSP and PTRS traditionally rely on Service Order Administration (SOA) gateways to link internal network and operations functions to the communications services that businesses and consumers demand, options exist that allow this critical information to be shared across all departments without exposing, jeopardizing or impacting the network itself. iconectiv® TruNumber® Gateway LSMS balances the needs of CSPs by extending real-time U.S. and Canadian port-corrected data across the entire organization. 

For example, finance teams can use TruNumber Gateway LSMS to maximize invoice accuracy and avoid under or over-billing, as well as streamline the highly complex and time-consuming process of paying roaming partners. Account management and customer service teams can use TruNumber Gateway LSMS to validate telephone numbers and confirm that a number has been successfully ported.

“Accurate, continuously real-time updated porting data from an authoritative source is key for maximizing operational efficiency, competitiveness, regulatory compliance and customer satisfaction,” said Peter Ford, Executive Vice President, iconectiv. “For the first time, TruNumber Gateway LSMS extends these business insights across the entire organization — efficiently, cost-effectively and with no impact on their existing SOA gateway.” 

TruNumber Gateway LSMS is ideal for U.S. and Canadian companies such as:

• MVNOs, MVNEs, service bureaus, cable companies and VoIP providers. 
• CSPs that originally were part of a larger organization and are now a standalone company.

For more information about how CSPs and other companies can use TruNumber Gateway LSMS, download the new product brochure or visit https://iconectiv.com/gateway.