common language standardizing information for efficient collaboration
challenge | how Telmex established a new equipment and location naming system
Mexico’s top provider of telecommunications services, Teléfonos de México (Telmex), had challenges associated with key network information and unique and consistent identification of network assets: locations, equipment and facilities. Due to the varying nature of information in multiple systems, it had wildly varying naming nomenclatures for thousands of locations, facilities and equipment. The company turned to iconectiv for help in providing a scalable solution, that allowed them a standardized and consistent view of information, along with a single naming infrastructure. The goal was to implement a proven solution, in the shortest amount of time, to realize immediate operational and capital efficiencies.
struggling with inconsistent location naming conventions and information silos
When Telmex first partnered with iconectiv, it was struggling with disparate location naming conventions being used in multiple systems, which meant that the company was unable to integrate its databases and collaborate across divisions and regions.
There was neither a common definition of what a location identification should look like nor consistent, clean attributes associated with the locations. This led to the use and adoption of various location codes and duplicate codes being created for a given location on a regular basis. Using multiple codes for the same location and with no formal standard for naming locations, facilities and equipment, Telmex was forced to operate in silos and complete much of the work manually. This led to larger business issues incincluding delays in turn up of services, errors in design, provisioning and even billing.