Mission Cross Border Call Authentication: restore trust in international calls for the contact center industry

With global communications becoming increasingly vulnerable, Mission Cross Border Call Authentication showcases the iconectiv Operativ Task Force’s dedication to ensuring secure, seamless communication across borders.

In this case, a South American country’s international contact center industry is at risk as legitimate business calls are being flagged as fraudulent and blocked due to rising concerns over illegal robocalls and scams.

In comes Agent Inform, who can help this client authenticate cross-border, international calls to reduce the likelihood of legitimate calls being blocked. 

Check out the video to see how Agent Inform addresses this pressing issue and helps safeguard the future viability of international contact centers.

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