In the news

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The Future of Communication Technology with Michael O’Brien

In this recent Authority Magazine article, iconectiv’s Chief Product Officer Michael O’Brien discusses the next generation of communication technology and how iconectiv works to re-establish trust in communications platforms. He dives into what led iconectiv to build their innovative technologies and how they plan to impact the world of communication.
Mar 3, 2021
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How Text Message Short Codes Help Retailers Boost Sales and Engagement

Today, roughly 20% of American adults are “smartphone-only” internet users, meaning they own a smartphone but don’t have home broadband service. In this RIS article, iconectiv’s Cliff Holsenbeck explores how retailers and other businesses use text message short codes as a powerful tool to engage customers. Short codes are ideal for engaging consumers who use a smartphone as their primary or only connection to the internet. Businesses that embrace short codes text messaging make it easy for consumers to act on a retailer’s advertising and marketing.
Feb 22, 2021
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An Interview with Mr. Jonathan Shulman, Vice President, Business Development iconectiv

Consumers have become increasingly wary of robocalls and have stopped answering their phones for unknown numbers. Communication channels are constantly being infiltrated by scammers and people are losing trust in these channels. On this episode of Enterprise Talk podcast, iconectiv’s Jonathan Shulman discusses the importance of trust in communications and networks across the global service provider and telecommunications ecosystem and how RCS can improve customer engagement for contact centers.
Feb 17, 2021
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How HR Professionals Can Connect With Candidates and Employees Through Short Code Messaging

With 96% of Americans owning mobile phones, HR recruiters are now leaning toward tools such as online chatbots and short code messaging. However, with so many cases of fraudsters and a surge in robocalling, people aren’t answer calls from numbers they don’t know. Communications channels like text messaging are considered safer, with 93% of consumers viewing text messaging as a trusted communication environment. In this article, iconectiv’s Cliff Holsenbeck explores how short codes offer the perfect opportunity for starting a trusted conversation between recruiters and candidates.
Feb 16, 2021
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CTIA Wireless Foundation Launches Catalyst 2021, Competitive Grants Program for Health and Well-Being

iconectiv is a proud sponsor of CTIA Wireless Foundation’s Catalyst 2021, a competitive grants program accelerating social entrepreneurs using wireless to address pressing health and well-being issues. As the foundation’s signature initiative, Catalyst identifies and funds early stage organizations that take advantage of the speed, efficiency and versatility of wireless to improve the health and well-being of Americans.
Feb 9, 2021
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5 Ecommerce Trends to Watch for in 2021

In this recent Shogun article, iconectiv’s Cliff Holsenbeck discusses how SMS marketing can be valuable to ecommerce businesses. Text messaging via shortcodes can offer the perfect opportunity for ecommerce businesses to engage in two-way text conversations with their consumers. With over 275 million smartphone users in the U.S. alone, there is a wide pool of potential customers. Data also shows that at the beginning of 2020, SMS was already averaging 2,755% ROI for ecommerce marketers — not too far behind email’s ROI of 3,800%.
Jan 14, 2021
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How CSPs can restore consumer trust in communications in 2021 – and beyond

In this Vanilla Plus article, iconectiv’s chief product officer Michael O’Brien discusses how understanding the real perception of consumer trust in communications these days is hard to know exactly because so many factors play into it. Over 76% of consumers no longer answer calls from unfamiliar and unidentified numbers, letting them drop into voice mail instead. Some contact center operators say that outbound call answer rates are down 30%.
Jan 7, 2021

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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CCA Convention discusses how illegal robocalls compromise communications; iconectiv stresses need to protect the legitimate as well as block the fake

Glenn Reynolds, Head of Government and Industry Affairs at iconectiv, will be among several industry stakeholders to highlight policy-related issues, including the progress being made in scam and spam robocall mitigation, one of the top issues impacting carriers today and a key focus of the 116th Congress during its first nine months.
Sep 17, 2019
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iconectiv to Serve as US Policy Administrator to Mitigate Illegal Robocalls

iconectiv, the authoritative partner of the communications industry, has signed the agreement to serve as U.S. Secure Telephone Identity Policy Administrator (STI-PA) for the FCC-endorsed ATIS-SIP Forum SHAKEN (Signature-based Handling of Asserted information using toKENs) — the industry-wide solution to mitigate illegal robocalls and help consumers once again trust their calling number displayed on their caller ID.
Aug 28, 2019
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iconectiv Makes Key Contribution to ONAP Open Source to Help Accelerate Mobile Network Virtualization

Published ahead of the industry’s Open Networking Summit next month in Antwerp, Belgium, the latest release of international specifications to help build future software-led mobile networks includes a key contribution from iconectiv®, a company which provides information services that help service providers operate and manage their communications networks globally. The specifications have been published by the LF Networking’s Open Network Automation Platform (ONAP) to help combine and drive industry progress toward delivering new services quickly and cost-efficiently using network functions virtualization (NFV) over software-defined mobile networks within an open source framework.
Aug 27, 2019
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Businesses Now Authorized to Leverage Number Porting Information for Fraud Mitigation and Risk Assessment

Mobile phone numbers now rival social security and driver license numbers as the personal identifier that consumers use to register for products and services. That ubiquity makes mobile numbers an attractive and powerful tool for identity thieves, who stole $14.7 billion in 2018 from 14.4 million U.S. consumers. Now, with the introduction of PortData Validate from iconectiv, financial institutions, healthcare providers and other authorized businesses can leverage telephone number porting data as part of their assessment when verifying a customer’s identity, approving a transaction or disclosing information.
Aug 21, 2019
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iconectiv successfully completes acquisition of CSF

Transaction expands company’s Information as a Service (IaaS) footprint in digital transformation and trusted communications solutions.
Aug 20, 2019
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Rise of Anti-Spamming and Authentication Takes Center Stage at Upcoming Conference

iconectiv will discuss the industry’s approach to stop illegal robocalls at Twilio’s conference.
Aug 5, 2019
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STI-GA Call for Certificate Authorities

Implementation of STIR/SHAKEN is a critical mission in the fight against illegal robocalls and caller ID spoofing. The Secure Telephone Identity Governance Authority (STI-GA) manages the rollout of this solution and is seeking interest from organizations that would like to serve as STI Certificate Authorities (CAs).
Jul 9, 2019