Responsibilities:

iconectiv is managing a series of data products and services related to national and international interconnection. This position is for an up-and-coming individual interested in program management. It will involve managing projects from inception to completion, across several product units, matching customer needs with iconectiv resources to achieve project profit objectives. Responsibilities include service delivery and program management of select contracts within the iconectiv suite, delivering to small and large enterprises, government organizations, consortiums, and joint ventures. The contracts will be product deliveries and managed services arrangements that include system deployment, customer testing and integration, data center set-up, operations, help desk and payment tracking and accrual. Required skills include strong project management practices, strong oral and written communications skills to interface with both the customer and internal stakeholders. The candidate should be prepared to coordinate risk management processes and program reviews. This includes contract compliance tracking, financial assessments, and schedule management. The customer base is domestic and multinational, and the role may require domestic and international travel from time to time.

 The Program Manager will support the following services: 

• Overseeing implementation efforts of the contract or service
• Work with existing Program Managers to coordinate program support for select contracts.
• After a period of transition, serve as customer’s single point of contact for iconectiv during the project plan period.
• With the customer, create, define, and track major milestones in the project plan, including:
  1. Development of specifications – interface and work flow
  2. Acceptance test development and performance
  3. Training – end user and system operation and maintenance
  4. Post deployment customer and contract management for ongoing enhancement and maintenance and support services.
  5. Other service activities
• Conduct and attend status meetings with customer at a frequency mutually agreed to by customer and iconectiv.
• Work with internal iconectiv staff to select and contract and manage subcontractors to ensure they meet the project plans.
• Coordinate and manage budgets, schedules and any personnel selected to work on-site to perform projects tasks. 
• Develop and execute communication plans with the customer and local partners providing status reports as required.
• Support financial reporting needs for billing operations, payment collections, revenue share and accrual reporting.
• Identifying and creating opportunities for follow-on work identifying customer needs and make recommendations to iconectiv sales and account management teams.
• Report to internal management status, risks, and future direction of active projects.
• Typically requires 4+ years related experience with a BS or MS.

The role requires working on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercising judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Exhibit functional expertise, working on problems requiring ingenuity and creativity. Usually self-initiated, where work is usually performed independently with minimal direction from manager. 

 Requirements:

• Excellent communications skills with customers who are not usually engineers and could include C level executives.
• Ability to manage technical, business, and sensitive customer issues through clear communications, broad awareness to independently develop resolution paths and manage their execution.
• Project management skills to organize, track, refine and execute various activities.
• Enough technical awareness to understand high-level technical terms and impacts of service and SLA terms, such as system outage, unavailability, etc. and basic system operations terms and behaviors that would result in actions affecting system service.
• Ability to understand customer contracts and project requirements and how to develop plans to meet them.
• Critical thinking skills.
• Working knowledge of Microsoft Excel, Word, PowerPoint software

Additional Skills:

• PMI/PMP certification would be a plus but is not required.
• Working knowledge of telecommunications, messaging, numbering, and number portability is a plus.
• International program management skills beneficial

  **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person