In the news

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Restoring Trust in Calling Information Is Key for Maximizing Call and Text-Answer Rates

Americans were inundated with more than 58 billion illegal robocalls in 2019, plus 4.5 billion spam text messages. Consumers are so fed up that when they see a call from an unfamiliar or unidentified number, they let it drop into voicemail 76 percent of the time. In this Connections Magazine article, iconectiv’s Mike O’Brien explores the telecom ecosystem battle against illegal robocallers and SMS fraudsters, and why it’s essential to restore consumer confidence in legitimate calls.
Nov 2, 2020
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Convenient & Spam-Free: Why 800-Number Texting (8MS) is a Growing B2C Channel in North America

Texting is catching on as the preferred way to contact businesses. Texting is widely available, 93% of people consider text a trusted communication, and 85% of people prefer sending a message to a business to get information about products and services. In this article, Black Swan Telecom Journal interviews iconectiv’s Michael Gilbert on the company’s text-enabling B2C communications program and why text is increasingly preferred over voice.
Oct 19, 2020
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Coronavirus stress: Mental health issues are rising among workers, but help is available

Technology is offering news ways for individuals who feel isolated in the virtual world to find solace. With Text for Humanity, what started as an idea to combat societal issues was transformed into a messaging switchboard for well-wishers. Texting has become a personal way to get in contact with other people. Using SMS short codes—a five to six-digit phone number that is used mainly for mass communication—over 100,000 messages have been sent in over 90 countries.
Oct 15, 2020
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Wangiri Warriors: A Webinar on Solutions & Strategies for Fighting Call Back Fraud

In this Black Swan Telecom Journal webinar, iconectiv’s Principal Solutions Engineer Director John Haraburda joins a group of fraud control experts to provide a virtual advanced course on tactics and some of the latest thinking and solutions for taming Wangiri fraud. The webinar explores a new variation of Wangiri, where the fraudster’s invitation to call is done through the web.
Oct 1, 2020
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Learn Why Trust is Critical for the Success of Rich Business Messaging at PACE ACX Virtual 2020

Fortune 500 companies and some of the world’s biggest brands are currently exploring Rich Communication Services (RCS) to provide consumers with a deeper, more interactive experience than that offered by traditional SMS texting. At PACE ACX Virtual 2020, iconectiv CTO Chris Drake will describe how brand and logo verification and authentication can and must be part of the foundation for RCS, enabling legitimate businesses to protect their customer experience, reputation and bottom line.
Sep 28, 2020
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Increasing trust and simplifying verification for voice, text, and data

Today, billions of people are connected across voice, text and data communication channels every single day. Increasing robocalls and sophisticated financial scams amidst legitimate communications make it more difficult for businesses to efficiently reach and serve their consumers. Meanwhile, consumer trust is at risk—even for well-established brands. Read more from Vanilla Plus on how iconectiv is ensuring that consumers and businesses communicate with confidence and at industry scale.
Sep 17, 2020
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Trusted Toll-Free with Text Improves Customer Service

Today, there are 42 million toll-free numbers in use. Even during high-call volume periods, customers trust them for engaging with companies. In this Smart Customer Service article, our Senior Account Director Mike Gilbert explores how toll-free numbers can expand the way customer service teams engage with consumers and how business texting can help strengthen customer relationships and improve customer satisfaction.
Aug 20, 2020

Press Releases

Media Contact:
Sharon Oddy
Head of Marketing and Corporate Communications
+1 732 699-5130
soddy@iconectiv.com

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Industry Experts Convene to Examine Call Authentication for a Safer Voice Channel

iconectiv's Executive Vice President of Business Development, Michael O'Brien, will be participating in a panel of industry specialists at Hiya’s State of the Call Summit. Together, they will delve into call authentication, highlighting its role in revitalizing confidence within the realm of voice calls.
Oct 5, 2023
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How Network Element Providers, Equipment Manufacturers Are Taking Advantage of the Common Language of Telecom

iconectiv's latest use case highlights how Common Language benefits Network Equipment Providers (NEPs) and equipment manufacturers by improving operations, boosting revenue and aligning with technology trends.
Sep 13, 2023
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Telecom Leaders Band Together to Fight Phone Fraud

iconectiv’s Bob Grant and Chris Drake will be discussing the available technology and services designed to ensure legitimate calls from businesses are verified and the future of branded calling authentication at the SIPNOC 2023 Conference in Herdon, VA on September 12-13, 2023.
Sep 12, 2023
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MNP Interconnection Telecom Solutions Marks Major Milestone in India by Surpassing 400 Million Port In Requests

MNP Interconnection Telecom Solutions India (MITS), an iconectiv subsidiary, has accomplished 400 million mobile number port-in requests out of 580 million Zone 2 subscribers in India, underscoring the importance of number portability in driving competition and choice among telecom providers.
Sep 7, 2023
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With Global Telecom Fraud on the Rise, Industry Experts Explore How to Mitigate It

iconectiv’s VP of Information Solutions, Don Holloway, will discuss the evolution of fraud and how regulatory agencies respond at the MEF CONNECTS: The Future of Fraud Prevention Conference in London, U.K. on Tuesday, September 5.
Sep 5, 2023
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With Callback Fraud a Major Issue, Telecom Leader iconectiv Addresses How to Stop It

iconectiv’s Director, Alberto Apablaza, will discuss communications fraud and provide insights on the types of tools available to fight it at the Telco Transformation LATAM conference in Rio De Janeiro, Brazil on Wednesday, August 30. iconectiv will also be exhibiting from Tuesday, August 29 to Wednesday, August 30.
Aug 29, 2023
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iconectiv Recognized for Mitigating Illegal Robocalls and Restoring Trust in Caller ID

iconectiv's TruReach™ Certify has earned TMC's 2023 Communications Solutions Product of the Year Award for ensuring secure voice calls. Serving as the Secure Telephone Identity Policy Administrator for STIR/SHAKEN, TruReach Certify validates caller IDs with encrypted signatures, combating illegal robocalls.
Aug 21, 2023

Speaking Engagements

john hayes

John Hayes

Senior Director, iconectiv

As Senior Director at iconectiv, John Hayes is responsible for leading the company’s global product cost analysis efforts, fixed asset management and regulatory compliance and reporting initiatives. With over more than 30 years of experience in telecommunications, Hayes has led strategic campaigns to improve network operations for global carriers centered around new investments, utilization and fixed operations. He has also advocated for effective regulatory compliance and reporting and spearheaded financial strategies to reduce carrier expenditures and increase cost savings.

eyad

Eyad Alqadi

Regional Sales Director, EMEA, iconectiv

Eyad Alqadi is the Regional Sales Director, EMEA, at iconectiv. He is responsible for spearheading the company’s expansion in Europe, the Middle East and Africa with a focus on sales strategy, customer relations and consultation and establishing channel partner relationships.

With more than 20 years of experience in the information and communications technology (ICT) industry, Alqadi has worked successfully with organizations to leverage various technology solutions to generate value and improve operations, efficiencies, productivity and ultimately their bottom lines.

Alqadi holds a Bachelor of Engineering from New Mexico State University and a Master of Business Administration from Alliance Manchester Business School.

michael carroll

Michael Carroll

Editor, GSMA

Michael doesn’t want to admit that he has been a journalist and editor for close to 20 years covering a diverse set of subjects including shipping and shipbuilding, fixed and mobile telecoms, and motorcycling. He joins Mobile World Live as editor following several years as a freelancer, during which time he worked as the managing editor for Fierce Markets’ European wireless newsletter and editor on TelecomsEMEA.net (published by Questex Asia), and produced a range of feature articles and reports covering sectors including connected cars, IP Exchange (IPX), premium rate services and mobile ticketing for companies including Telecom Asia, mobileSquared and Netsize. Michael previously held various roles as reporter and editor with Informa Telecoms & Media, and as a reporter on Motorcycle News (MCN) – the UK’s largest and oldest weekly motorcycling newspaper.

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Driving Financial Decisions and Compliance with Fixed Asset Management

This session will explore the role of a universal Fixed Asset Management (FAM) structure in the deployment, interconnection and management of service providers’ physical and virtual assets. 
David Estes

David Estes

Principal Solutions Engineer

Dave Estes is a Principal Solutions Engineer on the iconectiv global sales team. He is responsible for providing technical subject matter expertise for iconectiv’s TruNumber platform, which provides accurate phone number data that operators need to offer seamless portability, detect and diagnose issues quickly, and help combat telephone fraud.

Dave is a wireless industry veteran and before joining iconectiv worked at T-Mobile USA and managed the Roaming Business Operations team, responsible for testing & launching roaming services, fraud, steering and inter-operator issues. Dave also worked at Syniverse Technologies where he held various management roles in Product Management, Account Management and Sales Engineering. Dave has extensive knowledge, experience and expertise in data clearing, financial clearing, fraud and roaming for telecom operators and has participated in many industry and user groups.   
Dave holds a BA in business administration/marketing from the University of Puget Sound.

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Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud

During the panel session, “Protect Your Customers from One-Ring Scams: Trusted Tools to Fight Fraud,” iconectiv telecom fraud expert David Estes discussed how CSPs are upgrading their existing call-blocking analytics to identify calls from high-risk and unallocated number ranges and suspicious premium-rate numbers.
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SHAKEN Goes Global: Opportunities and Challenges for Service Providers and Regulators Worldwide

Keeping the voice ecosystem safe and attractive for consumers and business is an objective we all share. Fortunately, progress with STIR/SHAKEN, centralized caller verification via Registered Caller™ and the emergence of Rich Call Data is having a significant impact on the way we connect and communicate.
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Rich Call Data (RCD) Best Practices: Building Trust for Future Success

With illegal robocalls now representing nearly half of all unwanted calls in the U.S., according to the FCC, it’s no wonder that the lion’s share of calls from unidentified or unfamiliar calls (76%) are left unanswered. While verified information and initiatives like STIR/SHAKEN have helped mitigate illegal and unwanted robocalls, the telco industry must continue to develop additional frameworks to protect consumers and businesses.