In this installment of the series, we are going to take a deeper dive into the various communications channels, how contact centers can leverage them, what customer experience (CX) professionals need to know, and more.

Mobile phone numbers now rival Social Security and driver’s license numbers as the personal identifier that consumers use to register for financial services – now making them the data of choice for account takeovers and other identity theft.

5G is all about speed — and not just gigabit throughput. For service providers, 5G speed is also about how quickly they can build out sites to meet customer demand. Service providers that add sites quickly can sign up consumers and enterprises before their slower moving rivals can.

When you get in a taxi, you want the driver to take the fastest, shortest route. Anything indirect would be a big waste of your time and money. And if you’re heading to the airport, the delay could mean missing your flight.

In the infinite and ever-evolving telecom universe, a mighty team of superheroes are battling villains set on disrupting the trusted communications ecosystem! These are their stories…

In the infinite and ever-evolving telecom universe, a mighty team of superheroes are battling villains set on disrupting the trusted communications ecosystem! These are their stories…

In the infinite and ever-evolving telecom universe, a mighty team of superheroes are battling villains set on disrupting the trusted communications ecosystem! These are their stories…

Armed with an impenetrable shield to protect legitimate businesses, communication providers and consumers from becoming victims, the Fraud Fighter is the premier slayer of fraud and suspicious activity—and provider of authoritative telephone number intelligence.

In the ever-expanding telecom universe, there are villains trying to corrupt the trusted communications ecosystem. These superheroes—each wielding unique special powers—are laser-focused on keeping people connected, businesses running and commerce flowing by fighting against illegal robocallers and fraudsters, identifying and verifying suspicious callers, and solving service provider network and asset management complexities.  For those ready to join the legion of Trusted Communication…

a squadron of Trusted Communications Superheroes! All across the telecom ecosystem people like you are fighting to protect the communications ecosystem. The good news is that there are more people like YOU out there!

With the lion’s share of consumers (86%) associating businesses with a toll-free number as higher quality companies, it is paramount to protect the integrity of these trusted numbers. Fortunately, with the most recent advancement in the nation’s robocall mitigation efforts, telephone calls made from toll-free numbers are now eligible to be included in the nation's Calling Number Verification Service. As a leader in ensuring communications can be trusted, iconectiv is the first company in the…

Trust goes two ways in the telecom ecosystem. Can you trust the data that you operate with? Can your consumers trust who is reaching out to them? Mobile World Live spoke with iconectiv’s Senior Vice President George Cray about trusted communications in the telecom industry. Cray discussed iconectiv’s important role with trust in both calls and messaging as we: Operate, in partnership with CTIA, one of the most trusted channels for businesses to reach consumers, the Short Code Registry. …