Seamless and reliable communications is crucial, especially for telecom providers that rely on efficient routing to maintain customer satisfaction. Mission Universal Routing focuses on how the iconectiv Operativ Task Force streamlines communications by optimizing call and text delivery.The challenge? Misrouted traffic can lead to dropped calls and undelivered text messages. This impacts customer satisfaction and also affects revenue. Customer verification must be quick and accurate to ensure…

In today’s regulatory landscape, financial institutions face increasing pressure to comply with Anti-Money Laundering (AML) requirements to prevent illegal activities and safeguard their clients. Mission Fintech AML spotlights the iconectiv Operativ Task Force’s efforts to assist a national bank in meeting these stringent regulations while leveraging digital identity and call routing solutions.The problem? Financial institutions must adhere to strict AML regulations, but ensuring compliance…

With millions of Americans still without high-speed broadband connectivity options, the government has stepped in to close the digital divide to the tune of $42 billion. Now, the industry is faced with figuring out where and how that money is best spent. While fiber optics remains the gold standard in the eyes of the government and the National Telecommunications and Information Administration (NTIA) for internet infrastructure, there’s an increasing realization that the priority should be…

In today’s digital landscape, securing customer accounts is more critical than ever, especially for financial institutions. Mission Fintech Alerts highlights the iconectiv Operativ Task Force’s efforts to enhance security for a national bank struggling with effectively alerting customers about potential fraud in the moments that matter.The problem? Fraud can occur within moments, and delays in alerting customers can give fraudsters more time to exploit compromised accounts.Enter Agent Inspire,…

With global communications becoming increasingly vulnerable, Mission Cross Border Call Authentication showcases the iconectiv Operativ Task Force’s dedication to ensuring secure, seamless communication across borders.In this case, a South American country’s international contact center industry is at risk as legitimate business calls are being flagged as fraudulent and blocked due to rising concerns over illegal robocalls and scams.In comes Agent Inform, who can help this client authenticate…

As the UK broadband market gears up to comply with the TOTSCo One Touch Switching (OTS) mandate, communication providers must ensure a seamless, secure and compliant switching process. iconectiv® UK Limited is a key enabler in this endeavor, offering specialized Managed Access Provider (MAP) services that streamline operations and regulatory adherence. iconectiv UK Limited provides two managed access provider (MAP) service options to CPs: Full Management and Technical MAPS, which help…

With account takeover (ATO) fraud on the rise, Mission Universal ATO brings attention to the iconectiv Operativ Task Force’s fight against this growing threat.The problem? Fraudsters are becoming more sophisticated, hijacking phone numbers to access financial accounts. As ATO fraud continues to surge, with global losses expected to reach $17 billion by 2025, protecting digital identities has never been more critical.Agent Intuitive takes charge on this case, brainstorming how to use digital…

In today’s fast-paced digital environment, securing customer accounts is more critical than ever, especially for financial institutions. Mission Fintech ATO highlights the efforts of the iconectiv Operativ Task Force to help a major financial institution battling an alarming rise in account takeover (ATO) fraud.The problem? Fraudsters are hijacking phone numbers and using them to take over customer accounts, leaving the financial institution scrambling to protect its customers and their assets…

In today’s digital landscape, securing customer accounts is more critical than ever, especially for financial institutions. Mission Fintech MFA highlights the iconectiv Operativ Task Force’s efforts to enhance security for a national bank struggling with customer trust in its password reset process. The problem? Customers are wary of suspicious messages from unknown numbers during the multi-factor authentication (MFA) process.Enter Agent Intuitive, who is tasked with finding a reliable…

As businesses increasingly face the challenge of combating fraud, the importance of accurate and reliable data cannot be overstated. iconectiv®, a leader in connecting businesses and consumers through trusted, verified information, is at the forefront of this fight with its comprehensive mobile phone number porting data. In Argentina, a recent regulatory change has unlocked new opportunities for businesses outside the telecommunications sector to access this critical data, enabling them to…

In today’s fast-paced world, verifying customer identities is crucial, especially for financial institutions frequently afflicted with identity fraud. Mission Fintech ID spotlights the iconectiv Operativ Task Force’s work to streamline the customer onboarding process for financial service companies.The challenge? Businesses must ensure new accounts are opened by genuine customers, not imposters. Time is of the essence – the verification process needs to be quick and seamless to prevent customer…

In the ever-evolving landscape of the UK's broadband industry, service providers must comply with new regulatory requirements to ensure a seamless customer experience and operational efficiency when switching between communication suppliers. One critical initiative driving these changes is the One Touch Switching (OTS) mandate issued by Ofcom, the UK communications regulatory body. To meet this mandate, communication providers need to understand the roles of Managed Access Providers (MAPs), the…